1. About Athoria

Athoria LTD trades as Athoria Active. Company number 15141892. Registered office: 10 Victoria Road South, Southsea, England, PO5 2DA. Studio: 3a Powerscourt Road, Portsmouth, Hampshire, PO2 7JD.

Contact us at contact@athoriaactive.com or 07549 050712. Athoria is a women-focused studio and all customers must be aged 18 or over.

2. Membership Eligibility

Athoria Active is a women-only gym and coaching studio, created to provide a comfortable, supportive environment where women can train with confidence.

Membership eligibility is based on sex at birth, in accordance with the Equality Act 2010 and the legal provisions governing single-sex services.

We recognise that individual circumstances may differ and will handle any membership eligibility enquiries privately, respectfully and in accordance with applicable equality law.

3.Memberships payments and cancellation

We may offer MOVE 5, MOVE 8 and MOVE Unlimited, COACHED memberships, gym-access membership, personal training, programmes, online coaching, body scans, red-light sessions, drop-ins and trials. MOVE memberships provide 5, 8 or unlimited MOVE credits per monthly billing period.

All monthly memberships are subject to a minimum commitment of three months. After this initial period, your membership will continue on a rolling monthly basis until cancelled in accordance with our cancellation policy.

Unused credits expire at the end of each billing period and cannot be carried forward, transferred or exchanged for cash. Memberships, accounts and credits are for individual use only and cannot be shared or transferred to another person.

To cancel a rolling membership, email contact@athoriaactive.com. The membership ends 30 days after we receive your email. Access and payments continue during the notice period, with a proportionate final payment where needed. Cancelling a payment instruction does not cancel the membership.

If a payment fails, we may retry it and suspend access. We may end the membership if payment remains overdue for 14 days after notice. We will give at least 30 days' notice of a membership price increase.

4. Cooling off and refunds

If you buy online, by telephone or away from the studio, you normally have 14 days from the contract date to cancel. If you ask us to start during that period, we may deduct a proportionate amount for services already supplied. The right may end once a service has been fully performed after your express request and acknowledgement. Any refund due will normally be made to the original payment method within 14 days.

After the legal cancellation period, prepaid services are not automatically refundable because you change your mind or do not attend. We will always provide any refund, price reduction or cancellation right required by consumer law.

To cancel during the cooling-off period, email contact@athoriaactive.com with your name and address, the service purchased, the purchase date and a clear statement that you wish to cancel.

5. Bookings cancellations and attendance

Please cancel bookings through the app or by contacting us at least:

1. Before 8pm night before your booking a MOVE class, Coached session drop-in or gym access

2. 24 hours before a personal-training session or 3D body scan.

A late cancellation or no-show loses the booked credit or session and incurs a £5 charge. We may waive or reduce the charge for a genuine emergency, an Athoria error or where fairness requires it.

A waiting-list place may be confirmed automatically up to two hours before a session. If this happens after the normal cancellation deadline, you have 30 minutes from notification to cancel without penalty. Entry to MOVE or COACHED may be refused more than five minutes after the start. Personal-training time is not extended for lateness and may be treated as a no-show after 15 minutes.

We may reasonably change instructors, content, rooms or times. If Athoria cancels a booking, we will restore the credit, offer a replacement or give an appropriate refund. A low-attendance class may be cancelled with at least four hours' notice where reasonably possible, or by 8pm the previous day for a class starting before 9am.

6. Freezes and closures

Medical, injury and pregnancy freezes are free. The minimum freeze is one complete month and the normal maximum is six months, with longer periods at our discretion. We may ask for reasonable evidence. Payments, access and new credits stop during the freeze. Holiday freezes are not available.

For an unexpected closure, we may restore or extend credits and freeze or extend memberships. If a substantial paid service cannot be provided, we will offer the refund, price reduction or cancellation right required by law.

7. Health safety and studio conduct

You must complete our Gym Waiver & Participation Agreement, answer honestly and tell us about relevant changes. Follow staff instructions, use equipment correctly, stay within your abilities and stop if you experience pain, dizziness, chest discomfort or unusual breathlessness. We may ask for medical clearance or refuse participation where reasonably necessary for safety.

Exercise carries inherent risks and results vary. Red-light sessions are fitness and recovery services, not medical treatment. Body scans and progress photographs are optional and are not medical assessments. Nutrition support is general healthy-eating guidance, not diagnosis or treatment.

Do not share access details, bring unauthorised guests, coach or sell services to members, misuse equipment, steal or damage property, behave abusively or discriminatorily, or film another person without permission. We may suspend or end access for non-payment, unsafe behaviour, fraud or a serious or repeated breach. Personal belongings remain your responsibility and must not be left overnight.

8. Our responsibility

We provide professional coaching and support to help you achieve your goals. Following the agreed programme consistently will give you the best opportunity to make progress, although individual results and timescales may vary. We provide all services with reasonable care and skill, and nothing in these Terms limits your statutory consumer rights.

9. SMS terms

Program description. By opting in, you agree to receive recurring automated text messages from Athoria Active ("we," "us," "our") at the mobile number you provided. Messages may include appointment and booking reminders, waitlist updates, timetable or class changes, cancellations, account or payment alerts, customer-support follow-ups and promotional offers where you have separately agreed to marketing. Consent to receive promotional messages is not a condition of any purchase.

Message frequency. Essential service message frequency varies according to your bookings, account activity and interactions with us. If you agree to promotional texts, you may receive up to four promotional messages per month.

Message and data rates. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Contact your wireless carrier for details of your messaging plan.

How to opt out and get help. Reply STOP to unsubscribe. You will receive one confirmation message and no further SMS messages. To rejoin, use the original opt-in method or reply START. For help, reply HELP or contact contact@athoriaactive.com or 07549 050712.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Privacy Policy: https://www.athoriaactive.com/privacy

10. Changes complaints and law

We may update these Terms for legal, safety, security, technology or service changes. We will give at least 30 days' notice of a material change affecting an existing rolling membership unless urgent action is required. If a change materially disadvantages you, you may cancel before it applies.

Email complaints to contact@athoriaactive.com. These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of the part of the United Kingdom where you live. If one term is unenforceable, the remaining terms continue to apply.