Privacy Policy
Website app studio and member information
Version 2.2 | Effective 13 October 2026 | Last reviewed 13 October 2026
This policy explains what personal information Athoria Active collects, why we use it, who we share it with and your rights. Our services are for adults aged 18 or over.
1. Who we are
Athoria LTD, trading as Athoria Active, is the controller of your information. Company number 15141892. Registered office: 10 Victoria Road South, Southsea, England, PO5 2DA. Studio: 3a Powerscourt Road, Portsmouth, Hampshire, PO2 7JD.
For privacy questions, email contact@athoriaactive.com or call 07549 050712.
2. Information we collect and why
We may collect your contact and emergency details; membership, payment, booking and attendance records; PAR-Q answers and relevant health information; fitness goals, nutrition and progress information; optional photographs and body scans; messages and marketing preferences; website and app activity; and CCTV images.
We use this information to provide and manage our services, take payments, keep the studio safe, communicate with you, support your progress, meet legal duties and protect our business. We rely on contract, legal obligation, legitimate interests and consent, depending on the purpose. Health information is special category data and is normally used with your explicit consent or where otherwise permitted by law.
3. Photographs scans and CCTV
Progress photographs and 3D body scans are optional and private for coaching by default. We use photographs, scan images, testimonials or results in marketing only with separate written consent.
CCTV covers the entrance, studio and gym floor for safety and security. It does not record audio or cover toilets or changing areas.
4. Who receives information
We share only what is necessary with authorised Athoria staff and instructors, service providers that operate our bookings, payments, website, app, coaching, communications and storage, and professional advisers, insurers, emergency services or public authorities where required. Providers must protect your information and act only for the agreed purpose. Where information is processed outside the United Kingdom, we use an appropriate legal safeguard.
5. Marketing SMS and mobile information
Marketing by email, SMS, instant message, push notification or telephone is optional. You can opt out at any time without losing essential booking, payment, safety or membership messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you agree to promotional texts, you may receive up to four promotional messages per month. Message and data rates may apply. Reply STOP to unsubscribe, START to rejoin or HELP for assistance. You may also contact contact@athoriaactive.com or 07549 050712.
6. How long we keep information
We normally keep membership, payment and relevant health or safety records for six years after your relationship with us ends; enquiries for 12 months; private progress photographs and scans for up to 12 months after coaching ends; CCTV for 30 days; and marketing information until you opt out or after two years without engagement. We may keep information longer where required by law or needed for a complaint, incident or legal claim.
7. Cookies security and your rights
We use reasonable security measures to protect your information. Our website and app may use necessary cookies or similar technologies. We will ask for consent before using non-essential cookies where required.
You may ask to access, correct, delete, restrict or transfer your information, object to certain uses and withdraw consent. These rights may depend on the circumstances. Email contact@athoriaactive.com to make a request.
You may complain to the Information Commissioner's Office at ico.org.uk or 0303 123 1113.